Effective Date: 11 July 2018
Last Updated: 22 August 2025
VIP Luxury Tours – operated by T&A Group
KvK: 97487740 – Netherlands Chamber of Commerce
VAT Number: NL868072904B01
The company provides intermediary services for booking travel-related services, including:
Flight tickets
Hotels
Travel packages
Other tourism services
The company operates as an independent Travel Booking Intermediary between the traveler and service providers.
The company is not an air carrier and does not operate flights.
For standalone services (such as flight tickets), the contract is directly between the traveler and the service provider (e.g. airline).
In case of combined travel services, applicable regulations may vary depending on the structure of the booking.
All bookings become final, confirmed, and strictly non-refundable once payment is completed.
Cancellations or refunds are not permitted under any circumstances, as bookings involve third-party service providers (airlines, hotels, transfers, visas, etc.).
Amendments (including travel dates, destinations, or passenger details) may be allowed subject to:
Availability
Supplier rules (airlines, hotels, etc.)
Applicable fees and fare differences
VIP Luxury Tours is not obligated to accept any modification once the booking is confirmed.
In case of cancellation by the airline for any reason (operational, force majeure, or otherwise), the following applies:
If the traveler books an alternative flight at a higher cost, the company may — upon request — assist by submitting a claim to the airline through administrative and legal channels.
The company’s role is limited to support and follow-up only, without any financial liability.
The final decision regarding compensation remains solely with the airline or competent authority.
If approved, the airline will refund the fare difference using its own procedures.
In such cases, a travel voucher will be issued instead of a cash refund under the following conditions:
The voucher value equals the full amount paid
Valid for 12 months from the original travel date
Usable:
For the same or different travelers
For any destination
On any airline available through the company
Can be used partially, with remaining balance valid until expiry
The voucher allows:
Changing destinations
Changing passenger names
Changing departure airports
The voucher cannot be exchanged for cash unless required by law or decided by the airline.
If the traveler uses only part of the services, no refund will be provided for any unused portion.
Payments may be made via:
Bank transfer
Secure online payment links
Official cash receipts
Invoices alone do not constitute proof of payment.
Valid proof includes:
Bank confirmation
Online payment confirmation
Official receipt
The traveler is fully responsible for:
Accuracy of provided information
Passport validity
Visa requirements
Compliance with travel regulations
The company is not responsible for denied entry or travel restrictions.
The company is not liable for:
Flight cancellations
Schedule changes
Airline decisions
External disruptions
Liability, if any, is limited strictly to intermediary service fees.
No liability for indirect or consequential damages.
The company is not responsible for events beyond its control, including:
Natural disasters
Government restrictions
Strikes
Airline disruptions
Political or security issues
Clients are strongly advised to obtain travel insurance.
Service fees may apply and are non-refundable after booking confirmation, as they cover completed services.
All personal data is handled in compliance with GDPR.
Payments are processed via secure, PCI-DSS compliant providers.
Clients may request data access or deletion via:
📧 info@luxurytour.nl
All complaints must be submitted to:
📧 vip@luxurytour.nl
Response time: within 30 days.
These terms are governed by the laws of the Netherlands.
All disputes fall under the exclusive jurisdiction of The Hague courts.
By completing a booking or making payment, the traveler fully accepts these terms and conditions.
Nothing in these terms shall override mandatory rights granted to passengers under applicable laws, including EU regulations.
